Ensuring safety and services for all

Dear neighbour,

I hope that the beginning of summer is treating you well and that you are finding some time to rest and re-connect with friends and family. I wanted to take a minute and share with you an op/ed that I wrote for the Ottawa Citizen today.

Dear neighbour,

I hope that the beginning of summer is treating you well and that you are finding some time to rest and re-connect with friends and family. I wanted to take a minute and share with you an op/ed that I wrote for the Ottawa Citizen today. So many residents have reached out to me with concerns about community security and the absolute crisis of addiction, homelessness and mental health in downtown Ottawa. Please do continue to reach out to my office if you have concerns about safety and would like to be connected to resources or our local community police liaison officer. But in the meantime, I am excited to say that two potentially transformative proposals will be going to council tomorrow: a supportive housing hub and a non-police crisis intervention pilot. You can watch tomorrow’s council meeting at 10am on Youtube and the full text of my article is pasted below.

Thank you for your compassion and engagement,



Troster: A better approach to addressing safety in downtown Ottawa

Growing problems of addiction and homelessness mean we should consider creating a non-police crisis team and a supportive housing hub.

What does it mean to feel safe in your community? The answer to that question can mean very different things depending on who you are and how you live. For many of us, it’s the right to walk through a city park without being harassed. For the youth I met from a drop-in centre on Somerset Street, it’s the ability to wait for a bus and not be exposed to racist taunts. And for my neighbours experiencing homelessness, it can mean finding a place to rest that is sheltered from the elements.

When I held open office hours a few weeks ago at a coffee shop on Elgin Street, community security was the number one issue people wanted to talk about. And I will be the first to admit that downtown Ottawa has changed since the advent of the pandemic, in ways that are deeply troubling.

The economic downturn in the core, triggered by the shift to remote work, has led to more empty storefronts and fewer eyes on the street. Inflation and the rising cost of food have led to record food bank use all over our city. And out-of-control rents have exacerbated a homelessness crisis that caused Ottawa to declare a citywide emergency in 2020.

I had been hearing about a particular alley in Centretown where people with active addictions have been sleeping rough, so I decided to check it out for myself. When I arrived, I found mattresses surrounded by garbage, needles and piles of human feces. The case worker from my office found similar conditions in a condemned rooming house in another part of the ward, where desperate people had been squatting with no electricity or running water. As we worked to try to find housing for those particular neighbours, one woman died of fever and heat exhaustion on a day when the temperature spiked to nearly 40 degrees.

None of this is acceptable. Human beings should not be defecating outdoors, sleeping in alleyways or dying in condemned buildings in our city. People with active addictions and mental health challenges deserve support, care and a safe place to live. And all of us deserve to move freely and safety through our downtown core to work, shop and play.

While our community police resource officer has been helpful and empathetic, the reality is that these tremendous challenges will not be solved by policing alone. Front-line services must meet the real and growing needs in our city. Which is why I am pushing for two initiatives that will be discussed at Wednesday’s city council meeting to be expedited and launched as soon as possible.

One is a new non-police crisis line and outreach team: an alternative to calling 911 when we witness people struggling with overdoses or mental health challenges. The other is a new supportive housing hub: homes with built-in resources for people who need extra help to transition from homelessness into independent living. Both projects could be profoundly transformative for our vulnerable neighbours and prevent many of the crimes of desperation that are motivated by unmet social needs.

I know that I cannot alleviate the security concerns in my neighbourhood by acting alone. But with the support of council, I believe that we could be on the road to beginning the systemic change that will lead to a safer city. For all of us.

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Well, winter is undeniably here. The cold snap has been great for winter sports, including skating on the Rideau Canal (while it lasted!), but my thoughts always turn to people experiencing homelessness in this weather. City staff have been working around the clock to ensure that no one must sleep outdoors in the frigid cold. I have been supporting this work as a member of the Emergency Shelter Crisis Taskforce.

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